Thank you for shopping with us! Not only does this purchase bring good health for you and your family, it also supports the grassroots movement promoting organic agriculture which stands for farmer prosperity and environmental sustainability.
Return & Refunds:
At the time of delivery, you can return whatever you are not happy with and we will make the necessary adjustments to your order value.
If a product is returned due to a change in mind, or a reason other than the quality of the product, and your order value goes below our minimum order requirement, you will be assessed an additional delivery fee.
In case you have already paid for the returned item previously (through an online transaction, or subscription), a credit will be offered for future transactions. For a particular item, a partial return is not possible. For instance, if you are unhappy with 2 pieces of cucumber out of 5, you will have to return all 5 pieces.
Please send us a complaint in time! We are not able to credit or replace any items which have been kept beyond a period of 1 day, in case of perishables, and beyond their expiry date in case of non-perishables, but have not been complained about.
Complaints and Quality:
For complaints we receive after the delivery pertaining to quality issues, a credit will be offered for the next delivery.
Complaints received after 1 day of delivery for fresh produce (meat, fruits and vegetables) will be handled on a case by case basis. This is because some more perishable or tender vegetables do not have a shelf life greater than that.
We guarantee freshness at the time of delivery, so we encourage people to send in complaints ideally at the time of delivery, or else soon after, so that refunds/credits can be easily processed.
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service on +91 9084208420. In such a case we will refund any payments already made by you for the order.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them. If there are changes in the delivery slot time you requested or need to add more products, you need to edit your order by calling customer care on +91 9084208420.